Contact Us
Have a question about your portfolio dashboard, a feature suggestion, or need help with your CAS PDF import? We are here to help you out. At Nidhify, we prioritize your data privacy and security.
Email Support
For account support, technical issues, or general inquiries, drop us a line at our official helpdesk:
Email: nidhifyhq@gmail.com
Expected Response Time: We do our best to review all inquiries and respond within 24 to 48 hours (Monday to Friday).
Important Security Notice
To protect your personal wealth data, please keep the following security practices in mind when reaching out to support:
- Never share your login passwords: Nidhify support team members will never ask you for your account password or your CAS PDF password.
- Do not attach raw financial files: If you are experiencing a parsing bug with your CAS statement, please do not email us the raw, password-protected PDF. Instead, describe the error message or send a screenshot with your sensitive personal details blacked out.
Quick Troubleshooting
CAS Upload Errors:
Ensure you are entering the exact password you created on the CAMS portal when downloading the statement.
Data Lag:
Remember that third-party mutual fund data and bank updates can experience slight sync delays. Try refreshing after a short while.